Refund Policy

Begin an eligible return or exchange request within 30 days after delivery. This window starts when the parcel arrives, not on the purchase date.

Preference returns and product problems

A no-defect item can qualify after a change of mind or mistaken option choice when it is new, unused, and in original condition. Damage, a defect, a wrong item, missing parts, or a material difference from the listing can also be reviewed; a damaged item is not required to be undamaged before its problem is reported. Non-waivable consumer rights remain available.

Approval and mailing instructions

Send remildealbigaus@gmail.com the order number, checkout email, reason, and helpful images or video for a visible problem. Wait for approval and the confirmed return destination before mailing; the correspondence address is not automatically a returns warehouse. A free prepaid label is included in the original parcel, and we will assist if it is missing or lost.

Exchange and refund timing

Eligible exchanges are accepted after review and depend on available stock. No restocking fee applies. Once a refund is approved, we process and initiate it to the original payment method within 10 days; the bank or payment provider may take additional time to post the credit.